5 Reasons Why Big Data Analytics is Critical to The Telecom Industry

Posted by Ryan Guthrie on Sep 6, 2017 11:09:55 AM

The telecoms industry in the U.S. is expected to continue growing in 2017, according to Deloitte’s latest outlook report. Furthermore, we anticipate providers will work hard to remain competitive in the battle to attract customers and create new revenue streams. With data generated from every customer touch point ranging from calls to text messages, video downloads, mobile commerce and service calls, telcos have access to significant amounts of information. Implementing big data analytics (BDA) is critical to enable them to make use of this intelligence to get ahead.

Read More

Topics: Telecom Data Analytics, Big Data

Are SHAKEN and STIR Protocols the Answer to Preventing Robocalls?

Posted by Ken Babcock on Aug 30, 2017 10:04:28 AM

Wikipedia defines Robocalls as follows:

A “robocall” is a phone call that uses a computerized autodialer to deliver a pre-recorded message, as if from a robot.

Robocalls are often associated with political and telemarketing phone campaigns, but can also be used for public-service or emergency announcements. Some robocalls use personalized audio messages to simulate an actual personal phone call.

This is the good news.

Unfortunately, robocalls are all too often blatantly geared to relentless selling of a product or service that is not wanted by the person receiving such calls.

Read More

Topics: SS7, robocalls, SIP

Rethinking Telco Data Sharing to Allow Faster, Cheaper Failures (and Occasional Successes Too!).

Posted by Peter Mueller on Jun 13, 2017 2:49:40 PM

At ATS, we work at the intersection of Telecom and IT and, in order to focus our efforts on what we’re really good at, we outsource our IT wherever possible.  So, naturally, we’ve turned to a few of the big cloud providers for help here.  If you’re using our services, you’re also using AWS’ and Google Cloud Platform -- they’re both too big and impressive for any mid-size software company like us to ignore, and we firmly believe our customers are better served when we focus on what we're really good at, which is developing software.   But, when you dig a little deeper, you realize that some of the cloud providers' tech offerings tell a tale of how they got big and impressive in the first place.  What can the Telco industry learn from the rise of these Retail and Search giants, given what they've exposed as cloud services?  

Read More

Topics: Usage Based Billing, Telecom Data Analytics, Cloud, Cloud Computing

Is Local Number Portability a Success?

Posted by Ken Babcock on May 25, 2017 11:20:27 AM

When the Federal Communications Commission (FCC) first mandated Local Number Portability (LNP) on June 27, 1996 in the 100 largest Metropolitan Statistical Areas by October 1, 1997 and elsewhere by December 31, 1998 as a spur to open up competition for customers among local service providers, I doubt that it had any idea how pervasive their requirement would become.

At the time of the initial FCC ruling on LNP, the concept of allowing a user to transfer his/her fixed-line telephone service from one service provider to another without changing the service’s ten digit telephone number was viewed as the end-of-the-world by Regional Bell Operating Company (RBOC) and Independent Local Exchange Carrier (ILEC) personnel.

Read More

Topics: Telecom Data Analytics, Regulatory, LNP

New ESAP Features Release Coming in June

Posted by Ryan Guthrie on May 5, 2017 11:51:52 AM

The most common issue we run into when beginning work with a new customer, whether they are a telecom or cable company, is gaining access to data records.  Call detail records (CDRs) and IP detail record (IPDRs) contain an enormous wealth of information that can be used to drive KPIs and analytics for almost any part of the business including operations, marketing, regulatory, revenue assurance, etc.  Unfortunately, we find that that majority of the time these data records are owned by a specific department and gaining access to them can take weeks, months, or in some cases even longer.  As a solutions provider, this can obviously be frustrating.  But when an internal group has the same issues accessing its own data, it can be downright debilitating and ultimately impact customer experience and revenue.

Read More

Topics: Telecom Data Analytics, Big Data, Broadband, ESAP, Cable, Machine Learning

Who Are Your Customers?

Posted by Ken Babcock on Apr 25, 2017 9:35:00 AM

The title is most likely one that would cause certain readers who happen to be service providers to experience a little negative reaction upon reading it.  However, the title is not meant to be anything more than a cause for some reflection in that there is considerable amount of information about customers that is not always utilized to expose traits and trends that could be harnessed to generate increased revenue as well as to promote customer loyalty in an environment of ever-growing competition.

Read More

Topics: Telecom Data Analytics, Marketing, Big Data

Nothing is Impossible with Cloud Computing

Posted by Ken Babcock on Apr 18, 2017 10:25:28 AM

The title is somewhat misleading in that I am sure there are many user tasks that go beyond the scope of Big Data and Cloud Computing to satisfy.  However, being a dinosaur-type with over fifty years of professional experience in the telecom environment, I am continually amazed by the capabilities and associated minimal costs with implementation of systems and processes that were only dreamed about when I started in the telecom business.

Read More

Topics: Telecom Data Analytics, Big Data, BigQuery, Cloud Computing

Bill and Keep in the Interstate Access Arena Is Not a Free Ride

Posted by Ken Babcock on Mar 29, 2017 4:05:10 PM

It is apparent that in the new world regime of Bill & Keep of interstate terminating switched access charges there are still many reasons why the Local Exchange Carriers (LECs) providing interstate terminating switched access must record, summarize and report calls and associated conversation Minutes of Use (MOU) of this type.

Read More

Topics: Big Data, Intercarrier Compensation, Bill & Keep

ATS Completes Analysis of Shentel DSL Usage Meter

Posted by Ryan Guthrie on Mar 8, 2017 9:27:14 AM
Shentel recently engaged ATS to perform an independent audit on the accuracy of the systems and procedures used to drive the usage meter for DSL subscribers. ATS deployed its stamper boxes to emulate Shentel DSL customers and generate internet data usage for one full billing cycle.  The data generated by the stamper boxes was then compared to the Shentel billing system to validate its accuracy.  The full report including details of the analysis and the results can be downloaded HERE.
Read More

Topics: Usage Based Billing, Usage Meter Accuracy, Broadband, Shentel

ATS Hires Bennet Wong as Director of Sales

Posted by Ryan Guthrie on Feb 21, 2017 12:00:40 PM

Advanced Technologies and Services, Inc. is pleased to announce that Bennet Wong has been appointed Director of Sales. Mr. Wong will be responsible for expanding sales in North America and Internationally.  He comes to the organization with a strong technical background and extensive experience in all facets of the communications industry.

Read More

Topics: ATS