How Can Cloud Storage Benefit Your Business?

Posted by Ryan Guthrie on Feb 5, 2018 2:15:27 PM

Cloud storage has been around since the 1960s, but it’s only in recent years that we’re beginning to understand and deploy the technology to its full potential. For telcos coming to grips with the advantages of having access to big data, the cloud offers a range of benefits.

Cost Benefit

Cloud storage has become cheaper over the years, with giant providers like Google and Amazon able to leverage economies of scale and keep the market competitive. Since data sets are likely to get bigger as time goes by, managing the cost of storage is crucial to enable companies to remain competitive in their target markets. Using the cloud results in lower operating costs, reduced overheads, and lower hardware and maintenance expenses.

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Topics: Big Data, Cloud, ESAP, Cloud Storage

Why is National Number Portability Such a Big Deal?

Posted by Ken Babcock on Feb 1, 2018 11:00:00 AM

Recently, there has been a growing public buzz about the impact of making it possible for any telephone number user to keep his/her same telephone number regardless of where he/she moves within the United States.

From a purely technical perspective, especially in this world of IP-to-IP connectivity and wireless, there is nothing from a network operations perspective that would prevent such an occurrence.

However, as we all know, the devil is in the details.

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Topics: Regulatory, LNP

What Happens When Your Telephone Number Does Not Mean Anything?

Posted by Ken Babcock on Jan 16, 2018 4:38:17 PM

For the last fifty years of my telecom experience, a person’s telephone number had geographical significance that was critical to proper rating and classification of calls placed from a telephone number.

The telephone number could easily be translated to a/an:

  • Exchange Name
  • Exchange Carrier
  • Rate Center having specific Vertical and Horizontal coordinates that identified the exact physical location within the North American Numbering Plan Area
  • LATA Code
  • State Code

This type of structure historically promoted distance-sensitive rating structures for individual calls that carried labels like Local, intrastate toll and interstate toll. The structure often dictated things like when you were billed for telephone usage during a month.

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Topics: Regulatory, LNP

Is Safe Harbor Safe Enough for Rural Call Completion?

Posted by Ken Babcock on Nov 15, 2017 1:04:48 PM

The FCC is currently struggling mightily to arrive at a fair and equitable solution to the need to promote uniform quality of telecommunications for both large urban centers and very small rural areas of the United States.

The FCC fully recognizes that the existing Rural Call Completion reporting requirements are not capable of providing a reliable measurement of the “of how answer and call completion rates differed for various small non-rural carriers compared to the overall rate provided to larger non-rural carriers in total. “

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Topics: Telecom Data Analytics, Regulatory, Rural Call Completion

The Importance of Developing a Fraud Detection and Prevention System

Posted by Ryan Guthrie on Nov 15, 2017 12:46:25 PM

In most companies, fraud is identified only after it occurs. Measures are then implemented to prevent it from happening again.  Ideally, businesses want to find ways to prevent fraud from taking place, or, if that’s not possible, to detect it before significant damage is done. In the event that they are unable to prevent it in a timely fashion, however, fraud detection is the best bet for eradicating it from the environment and preventing a recurrence.

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Topics: Fraud, Fraud Prevention

What Does Data Driven Mean For The Telecom Industry

Posted by Ryan Guthrie on Oct 17, 2017 10:30:46 AM

Big data is big news in almost every industry, and telecom is no exception. The report “Big Data and Telecom Analytics Market: Business Case, Market Analysis & Forecasts 2014 – 2019” from Mind Commerce forecasts a 50% growth by 2019 in the big-data-driven telco analytics environment, which will deliver annual revenue of $5.4 billion. Apart from opening up a multitude of jobs for telecom data scientists, data will increasingly become a competitive differentiator for telcos.  

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Topics: Telecom Data Analytics, Big Data, ESAP, Data Driven

4Q USF Contribution Factor Highest Ever

Posted by Ryan Guthrie on Oct 5, 2017 10:52:40 AM

The proposed USF Contribution Factor for 4th Quarter 2017 is 18.8%.

The FCC recently announced that the proposed Federal Universal Service Fund ("USF") contribution factor for the 4Q of 2017 will be 18.8%. This is a significant increase from the 3Q rate of 17.1% and the highest contribution factor in the history of the USF.  

What Should You do?

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Topics: USF, Regulatory

Is There a Life After Rural Call Completion Reports?

Posted by Ken Babcock on Oct 5, 2017 10:10:47 AM

Over the last two years, the FCC has been in the process of determining whether it still makes sense to have telecom service providers collect and report on call answer and completion rates on long distance domestic calls that were handed-off to Interexchange Carriers who provided routing, transport and completion functions for the calls made to customers of a NECA-provided list of small ILECs as well as to the much larger non-rural local exchange service providers in aggregate.

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Topics: Telecom Data Analytics, Rural Call Completion

How to Achieve Cost Savings with Workflow Automation

Posted by Ryan Guthrie on Oct 3, 2017 1:02:53 PM

Remember the days when investigating a customer query meant your employees needed to carry out a checklist of manual steps? We do. And in spite of the digitization of the telecom environment, many providers still retain some of these steps as part of their process. It’s not unheard of for an employee to spend between 15 and 20 minutes investigating a single issue, such as whether a client's usage records are accurate or not. When doing so requires accessing one system, gathering the information, and then using it to access another system (or more), it can be a lengthy process. The solution is to automate as many tasks in your workflow as possible, and stitch all of the information together with a workflow manager.

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Topics: Cost Savings, Workflow Automation

5 Reasons Why Big Data Analytics is Critical to The Telecom Industry

Posted by Ryan Guthrie on Sep 6, 2017 11:09:55 AM

The telecoms industry in the U.S. is expected to continue growing in 2017, according to Deloitte’s latest outlook report. Furthermore, we anticipate providers will work hard to remain competitive in the battle to attract customers and create new revenue streams. With data generated from every customer touch point ranging from calls to text messages, video downloads, mobile commerce and service calls, telcos have access to significant amounts of information. Implementing big data analytics (BDA) is critical to enable them to make use of this intelligence to get ahead.

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Topics: Telecom Data Analytics, Big Data