Harness real-time insights from your network to drive operational excellence and smarter marketing.
What is IPDR Collection?
Internet Protocol Detail Record (IPDR) collection is the process of gathering detailed information about data and voice services flowing through a cable or broadband network. Unlike simple logs, IPDRs provide a granular, per-subscriber view of service usage, including data consumption, service type, device information, and quality of service (QoS) metrics.
By capturing and analyzing this rich data stream, service providers can move from reactive problem-solving to proactive, data-driven decision-making that impacts every part of the business.
Key Use Cases: From Network Health to Business Growth
IPDR data is a versatile asset that provides critical insights for both technical and business teams.
Operational Support & Network Engineering
Gain complete visibility into network performance and subscriber experience to resolve issues before they escalate.
- Proactive Network Monitoring: Identify network congestion, high-latency nodes, or packet loss in real-time. Proactively augment capacity in high-demand areas.
- Rapid Troubleshooting: Instantly correlate customer-reported issues (e.g., "My internet is slow") with their specific usage data, device types, and network-level performance to diagnose problems in minutes, not hours.
- Security & Anomaly Detection: Monitor data flow patterns to detect potential security threats, such as DDoS attacks, spam origination, or unusual upstream traffic that could indicate a compromised device.
- Service-Level Agreement (SLA) Validation: Generate precise reports to verify that QoS and bandwidth commitments are being met for high-value business clients.
Marketing & Business Intelligence
Understand how your customers use your services to create targeted campaigns, improve retention, and drive revenue.
- Subscriber Segmentation: Move beyond geographic segmentation. Group customers based on actual behavior: "Heavy Streamers," "Online Gamers," "Peak-Hour Workers," or "Light Users."
- Targeted Upselling & Cross-selling: Identify subscribers who consistently approach their data limits or use high-demand services (like 4K streaming or gaming) on a lower-tier plan. Target them with relevant, high-value upgrade offers.
- Service Adoption Analysis: Track the uptake of new services (e.g., a new streaming bundle or speed tier) to measure campaign effectiveness and understand which customer segments are adopting them.
- Churn Prediction & Prevention: Identify early warning signs of customer dissatisfaction, such as degrading service quality or a sudden drop in usage, allowing retention teams to intervene proactively.
The Bottom Line
Don't let your most valuable data sit untapped. Implementing a robust IPDR collection strategy transforms your network data from a simple operational log into a strategic asset that enhances customer experience, optimizes network costs, and uncovers new revenue opportunities.
Advanced Technologies & Services, Inc. (ATS) specializes in IPDR and CDR analytics for broadband providers. We analyze subscriber usage patterns, validate QoS, detect anomalies and outages, and guide upgrades with real usage data. Our platform and experts turn network insight into results.