Industry Leader in Telecom Data Analytics and Revenue Assurance

The Broadband Equity, Access, and Deployment (BEAD) program has already seen major policy shifts moving away from fiber-only mandates toward a more technology-neutral, cost-per-location model. While BEAD is the latest government sponsored broadband deployment fund, it’s not the only game in town. Providers funded through Connect America Fund (CAF) and the Rural Digital Opportunity Fund (RDOF) also face evolving compliance expectations.

Across all three programs, one thing is certain: providers must continually test and validate their speed and latency performance. Here’s why it matters.

You have undoubtedly heard about the 911 outage in Pennsylvania in July.  This is precisely the kind of event that motivated the FCC to issue new directives on 911 monitoring and reporting, effective in April.

What does the FCC order require of carriers?

Telecom operations run on procedures, documentation, and standards. Network design, provisioning, testing, and circuit cutovers all happen thanks to experienced personnel.  What happens when a new person joins the team? How do new employees get up to speed on the correct methods, procedures, and workflows when procedures often live in disconnected manuals, PDFs, binders, and legacy systems?

You have undoubtedly heard about the 911 outage in Pennsylvania in July.  This is precisely the kind of event that motivated the FCC to issue new directives on  911 monitoring and reporting effective in April.

Sometime last quarter, a controller at a mid-size VoIP provider finished his Form 499 and wondered why the universal service line on every invoice kept inching upward. He had followed the rulebook: apply the FCC’s safe-harbor ratio of 64.9% to VoIP revenue and 37.1% to wireless sales, multiply those totals by the quarterly contribution factor, and remit the money. What he didn’t realize until a traffic study told the real story is that his network sends barely one-third of its traffic across state lines. The other two-thirds never should have been taxed at the interstate rate.

AI: Bridging the Gap for Telecom's Legacy Systems

The telecommunications industry is undergoing a massive transformation, with Artificial Intelligence (AI) leading the charge. For many telecom companies, however, the path to modernization is paved with legacy systems—infrastructure often built decades ago that struggles to keep pace with today's demands.

On May 29, 2025, the Denver metro area experienced a critical outage.  Both 911 and non-emergency lines went dark for hours, leaving residents and authorities in limbo and prompting Douglas County Sheriff Darren Weekly to demand answers. While official investigations are underway, a deeper question looms: how would a modernized, resilient 911 infrastructure perform under similar stress?

The Federal Communications Commission (FCC) has announced a significant hike in the Universal Service Fund (USF) fee factor, which will rise to 34.4% for the third quarter of 2024. This marks a notable increase from previous quarters, reflecting ongoing efforts to sustain and expand the reach of essential telecommunications services across the United States.

Broadband nutrition labels are a game changer for consumers, empowering them to make informed choices based on clear information about advertised speeds versus real-world performance.

However, for ISPs, these labels represent a significant challenge. Meeting the FCC's data requirements for accurate data hinges on reliable testing methodologies.

It doesn't help that the FCC hasn't released a clear framework for speed testing similar to what they did for CAF Performance Testing, nor how they plan to keep ISP's accountable for the speed data they submit.

Without independent, objective performance testing, ISPs risk not only running afoul of regulations but also, more importantly, eroding consumer trust – a critical factor in the increasingly competitive broadband market. 

This blog will dive into the data needed for these labels, and why we think third-party testing is the best solution. 

As society's dependence on telecom services intensifies, so does the surge in data volume generated by Communication Service Providers (CSPs)

Telecommunication networks often rely on a mix of backhaul vendors and technologies to ensure seamless connectivity, efficient data transfer, and robust network performance, thereby meeting the increasing demands of users. While this diversity brings benefits, it also introduces complexities in terms of monitoring, management, and issue resolution. 

Adding to the complexity, the data collected by CSP's from these vendors is sometimes scattered across numerous data lakes with various technology and vendor-proprietary formats. This abundance of data provides little benefit unless providers can extract meaningful insights from the diverse network elements embedded in their backend infrastructure.

In this blog post, we'll unravel the impact a centralized data dashboard such as our Event Storage & Analytics Platform can have in reshaping how telecom providers navigate their data operations.