How AI-Based Bots Are Transforming Ordering Provisioning and Billing for Telecom Carriers

Posted by Randy Guthrie on Oct 27, 2025 2:22:03 PM

 

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Where Are We with BEAD, CAF, and State Broadband Compliance Testing & Reporting?

Posted by Randy Guthrie on Oct 17, 2025 11:21:52 AM

 

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Why Carriers Should Invest in Traffic Studies to Avoid Safe Harbor Overcharges

Posted by Randy Guthrie on Sep 29, 2025 11:14:29 AM

In telecom, profitability depends on tightly managing costs while complying with FCC regulations. One hidden drain on revenue comes from relying on safe harbor allocations when reporting traffic for the Universal Service Fund (USF) and related programs.

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Tackling Knowledge Loss in Telecom

Posted by Randy Guthrie on Sep 26, 2025 5:25:52 PM

How Do Companies Deal with Knowledge

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Reconfiguring the Telephone Companies Central Office From Communication Hubs to AI Factories

Posted by Randy Guthrie on Sep 15, 2025 3:53:45 PM

With their vast network of real estate, extensive fiber connections, and established power infrastructure, telecommunications companies (telcos) are uniquely positioned to repurpose their underutilized central offices (COs) into hubs for artificial intelligence (AI). This strategic move can create new revenue streams, optimize network performance, and position telcos as key players in the growing AI economy.

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Why Broadband Providers Must Keep Testing Speed and Latency—Even as BEAD, CAF, and RDOF Policies Shift

Posted by Ryan Guthrie on Sep 10, 2025 1:28:50 PM

The Broadband Equity, Access, and Deployment (BEAD) program has already seen major policy shifts moving away from fiber-only mandates toward a more technology-neutral, cost-per-location model. While BEAD is the latest government sponsored broadband deployment fund, it’s not the only game in town. Providers funded through Connect America Fund (CAF) and the Rural Digital Opportunity Fund (RDOF) also face evolving compliance expectations.

Across all three programs, one thing is certain: providers must continually test and validate their speed and latency performance. Here’s why it matters.

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The Universal Service Fund Is there a Path to Reform?

Posted by Randy Guthrie on Sep 10, 2025 1:26:14 PM

You have undoubtedly heard about the 911 outage in Pennsylvania in July.  This is precisely the kind of event that motivated the FCC to issue new directives on 911 monitoring and reporting, effective in April.

What does the FCC order require of carriers?

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Knowledge Management: A Growing Problem for Telecom Carriers

Posted by Randy Guthrie on Aug 27, 2025 11:42:05 AM

Telecom operations run on procedures, documentation, and standards. Network design, provisioning, testing, and circuit cutovers all happen thanks to experienced personnel.  What happens when a new person joins the team? How do new employees get up to speed on the correct methods, procedures, and workflows when procedures often live in disconnected manuals, PDFs, binders, and legacy systems?

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Why did the FCC change the reporting requirements for carriers with 911 outages?

Posted by Randy Guthrie on Aug 13, 2025 2:38:40 PM

You have undoubtedly heard about the 911 outage in Pennsylvania in July.  This is precisely the kind of event that motivated the FCC to issue new directives on  911 monitoring and reporting effective in April.

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How a USF Traffic Study Can Rescue Your Bottom Line

Posted by Ryan Guthrie on Jul 24, 2025 1:18:24 PM

Sometime last quarter, a controller at a mid-size VoIP provider finished his Form 499 and wondered why the universal service line on every invoice kept inching upward. He had followed the rulebook: apply the FCC’s safe-harbor ratio of 64.9% to VoIP revenue and 37.1% to wireless sales, multiply those totals by the quarterly contribution factor, and remit the money. What he didn’t realize until a traffic study told the real story is that his network sends barely one-third of its traffic across state lines. The other two-thirds never should have been taxed at the interstate rate.

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