The most common issue we run into when beginning work with a new customer, whether they are a telecom or cable company, is gaining access to data records. Call detail records (CDRs) and IP detail record (IPDRs) contain an enormous wealth of information that can be used to drive KPIs and analytics for almost any part of the business including operations, marketing, regulatory, revenue assurance, etc. Unfortunately, we find that that majority of the time these data records are owned by a specific department and gaining access to them can take weeks, months, or in some cases even longer. As a solutions provider, this can obviously be frustrating. But when an internal group has the same issues accessing its own data, it can be downright debilitating and ultimately impact customer experience and revenue.
