New ESAP Features Release Coming in June

Posted by Ryan Guthrie on May 5, 2017 11:51:52 AM

The most common issue we run into when beginning work with a new customer, whether they are a telecom or cable company, is gaining access to data records.  Call detail records (CDRs) and IP detail record (IPDRs) contain an enormous wealth of information that can be used to drive KPIs and analytics for almost any part of the business including operations, marketing, regulatory, revenue assurance, etc.  Unfortunately, we find that that majority of the time these data records are owned by a specific department and gaining access to them can take weeks, months, or in some cases even longer.  As a solutions provider, this can obviously be frustrating.  But when an internal group has the same issues accessing its own data, it can be downright debilitating and ultimately impact customer experience and revenue.

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Topics: ESAP, Telecom Data Analytics, Cable, Broadband, Big Data, Machine Learning

ATS Completes Analysis of Shentel DSL Usage Meter

Posted by Ryan Guthrie on Mar 8, 2017 9:27:14 AM
Shentel recently engaged ATS to perform an independent audit on the accuracy of the systems and procedures used to drive the usage meter for DSL subscribers. ATS deployed its stamper boxes to emulate Shentel DSL customers and generate internet data usage for one full billing cycle.  The data generated by the stamper boxes was then compared to the Shentel billing system to validate its accuracy.  The full report including details of the analysis and the results can be downloaded HERE.
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Topics: Usage Meter Accuracy, Usage Based Billing, Shentel, Broadband

Case Study: Usage Meter Accuracy

Posted by Ryan Guthrie on Feb 8, 2017 2:01:00 PM

Years ago, ‘all you can eat’ plans, the staple of internet service provider’s (ISP) high speed data billing, were great for attracting customers. But today the popularity of YouTube, Netflix, Hulu, and countless other video outlets have turned the tables on service profitability. Thus, in the U.S. cable internet market, all signs now point to the widespread adoption of usage based billing.  The same kind of tiered, usage based billing plans that are now popular in cellular.

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Topics: Case Study, Broadband, Usage Meter Accuracy, Usage Based Billing

Ensuring Accuracy in Usage Based Billing for Broadband

Posted by Ryan Guthrie on Sep 10, 2014 10:05:00 AM

Interview with Ryan Guthrie by Dan Baker, Contributor to B/OSS

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Topics: Usage Meter Accuracy, Broadband, Usage Based Billing