Advanced Technologies & Services, Inc. (ATS), a leading provider of operations and business support systems (OSS/BSS) for communications providers, announced it has entered into an agreement with a Tier 1 North American Wireless Carrier to implement SimCall Wireless to ensure network and billing integrity across the carrier’s footprint. With this latest implementation, the carrier now employs SimCall on both its wireline and GSM/CDMA wireless networks.
ATS’ SimCall for wireline has been utilized by carriers across North America for nearly 20 years. The technology simulates calls across the network to identify routing and rating errors causing revenue leakage and service disruption. More than 70% of all wireline switches in the US have been tested with the tool.
Earlier this year, ATS released its latest version in its SimCall product line: SimCall Wireless. SimCall Wireless includes many of the fundamental concepts that made SimCall successful for so many years in the wireline world. The new product simulates calls through the switch and mediation platforms to identify errors that lead to under-billing, over-billing, blocked calls, etc. The most recent implementation of the tool has already identified thousands of network and billing errors as well as assisted in root cause analyses.
“Over the past 15 years ATS’ network integrity tools have become the gold standard for wireline network assurance,” says Randall Guthrie, ATS’ President. “The introduction of SimCall Wireless to one of the largest carriers in North America offers ATS the opportunity to not only help a major carrier to evolve their network, but also to continue our tradition of delivering scalable, creative, and innovative solutions to our exciting and rapidly changing industry.”
Extensive research and surveys have shown that network issues and inaccurate billing continue to be among the top concerns of customers and is a leading contributor to churn. By ensuring that the network is operating optimally, the carrier will increase revenue, reduce calls into customer service and repair, and ultimately reduce customer churn.