Ryan Guthrie

Ryan Guthrie is VP of Solutions Engineering at Advanced Technologies and Services, Inc. (ATS). Ryan has been with ATS for more than 10 years and has been involved in all aspects of the business from sales & marketing through solution design and implementation. Ryan graduated from Boston College with a BS in Marketing and Information Systems.
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Recent Posts

CAF Broadband Performance Testing

Posted by Ryan Guthrie on Nov 14, 2018 1:41:13 PM

A few months ago the FCC released order DA 18-710 specifying the network performance testing and reporting required for ISPs who receive support from the Connect America Fund (CAF). The order is nearly 40 pages, but in this post we will summarize the requirements and provide some options for how ISPs can comply.

Who Must Comply?

Recipients of CAF high-cost universal service support, including:

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Topics: stamper box, connect america fund, FCC, Regulatory

Chalk Talk: Burstable Circuit Billing Accuracy - Part 2

Posted by Ryan Guthrie on Oct 18, 2018 10:30:00 AM

Burstable billing, also known as 95th percentile billing, can present a variety of challenges if it's not regularly tested and monitored to ensure accuracy and completeness. While this type of billing arrangement is a nice benefit for customers and is often used as a marketing incentive, it can very easily lead to substantial revenue loss if any of the systems or procedures used to collect, mediate, and ultimately bill the customer are not functioning properly.

We recently posted 'Part 1' of this video series where our CTO Peter Mueller discussed how ATS' stamper box solution and data analytics help ISPs ensure accurate and complete billing for enterprise customers with burstable circuits.  In this video, Peter discusses how we help carriers quantify the common issues we uncover as well as their root cause and ultimately put controls in place to monitor and alarm when specific error conditions occur.  

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Topics: Chalk Talk, burstable billing, 95th percentile billing, stamper box

Next Time Call A 'Plumber'

Posted by Ryan Guthrie on Aug 21, 2018 11:00:00 AM

Tell me if this story sounds familiar. You have an idea, a hunch, a theory that you'd like to 'flush' out. BUT, in order to do so, you need access to data from last month, maybe it's CDRs, billing data, smart meter data, etc. The emails, conference calls, and requests you'll have to make to get your hands on that data are daunting at best. But it's your data right? Why should you have to jump through so many hoops to get access to it? By the time you can even figure out who "owns" the data, you're onto the next task and your great idea is wasted, yet again.

Over the years, I can't tell you how many times the 'data access' issue has delayed or even completely stopped a project we've been involved with. Not because the idea didn't make sense or the business case didn't prove out, simply because getting the data from 'Point A' to 'Point B' was going to take too much time and effort. This is the definition of a 'data plumbing' issue. Big data tools are getting better, faster, cheaper, and more available every day. But the challenge of extracting and integrating data from a variety of sources has become an issue that organizations simply can't ignore. It's the ugly truth behind data analytics - it often takes more time and energy to extract, clean, and integrate the data than it takes to do the analytics itself.

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Topics: Data Plumbing, ESAP, Big Data, BigQuery, Telecom Data Analytics

Case Study - USF Traffic Analysis

Posted by Ryan Guthrie on Aug 14, 2018 12:19:51 PM

In February 2018, an up and coming VoIP service provider contacted us about performing a USF traffic analysis before their next quarterly filing. With the 'Safe Harbor' rate set at 64.9% and the quarterly contribution factor increasing to an all time high of 19.5%, D3 Unified Communications decided it was time to explore the option of performing a traffic study.

Within 1 week, we had a data sample from D3 and provided a free high level estimate of what their actual PIU would be if we completed the traffic study. Our quick analysis on the data estimated that their actual PIU would be less than half of the 'Safe Harbor' rate of 64.9%. The decision to perform the traffic study became an easy one to make as the savings were very evident.

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Topics: USF, FCC, Case Study, Regulatory

Chalk Talk: Burstable Circuit Billing Accuracy

Posted by Ryan Guthrie on Aug 7, 2018 11:45:01 AM

Burstable billing, also known as 95th percentile billing, can present a variety of challenges if it's not regularly tested and monitored to ensure accuracy and completeness. While this type of billing arrangement is a nice benefit for customers and is often used as a marketing incentive, it can very easily lead to substantial revenue loss if any of the systems or procedures used to collect, mediate, and ultimately bill the customer are not functioning properly.

In this chalk talk video, CTO Peter Mueller discusses how ATS' stamper box solution and data analytics help ISPs ensure accurate and complete billing for enterprise customers with burstable circuits.

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Topics: Chalk Talk, burstable billing, 95th percentile billing, stamper box

How Can Cloud Storage Benefit Your Business?

Posted by Ryan Guthrie on Feb 5, 2018 2:15:27 PM

Cloud storage has been around since the 1960s, but it’s only in recent years that we’re beginning to understand and deploy the technology to its full potential. For telcos coming to grips with the advantages of having access to big data, the cloud offers a range of benefits.

Cost Benefit

Cloud storage has become cheaper over the years, with giant providers like Google and Amazon able to leverage economies of scale and keep the market competitive. Since data sets are likely to get bigger as time goes by, managing the cost of storage is crucial to enable companies to remain competitive in their target markets. Using the cloud results in lower operating costs, reduced overheads, and lower hardware and maintenance expenses.

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Topics: ESAP, Big Data, Cloud, Cloud Storage

The Importance of Developing a Fraud Detection and Prevention System

Posted by Ryan Guthrie on Nov 15, 2017 12:46:25 PM

In most companies, fraud is identified only after it occurs. Measures are then implemented to prevent it from happening again.  Ideally, businesses want to find ways to prevent fraud from taking place, or, if that’s not possible, to detect it before significant damage is done. In the event that they are unable to prevent it in a timely fashion, however, fraud detection is the best bet for eradicating it from the environment and preventing a recurrence.

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Topics: Fraud, Fraud Prevention

What Does Data Driven Mean For The Telecom Industry

Posted by Ryan Guthrie on Oct 17, 2017 10:30:46 AM

Big data is big news in almost every industry, and telecom is no exception. The report “Big Data and Telecom Analytics Market: Business Case, Market Analysis & Forecasts 2014 – 2019” from Mind Commerce forecasts a 50% growth by 2019 in the big-data-driven telco analytics environment, which will deliver annual revenue of $5.4 billion. Apart from opening up a multitude of jobs for telecom data scientists, data will increasingly become a competitive differentiator for telcos.  

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Topics: Big Data, Data Driven, Telecom Data Analytics, ESAP

4Q USF Contribution Factor Highest Ever

Posted by Ryan Guthrie on Oct 5, 2017 10:52:40 AM

The proposed USF Contribution Factor for 4th Quarter 2017 is 18.8%.

The FCC recently announced that the proposed Federal Universal Service Fund ("USF") contribution factor for the 4Q of 2017 will be 18.8%. This is a significant increase from the 3Q rate of 17.1% and the highest contribution factor in the history of the USF.  

What Should You do?

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Topics: USF, Regulatory

How to Achieve Cost Savings with Workflow Automation

Posted by Ryan Guthrie on Oct 3, 2017 1:02:53 PM

Remember the days when investigating a customer query meant your employees needed to carry out a checklist of manual steps? We do. And in spite of the digitization of the telecom environment, many providers still retain some of these steps as part of their process. It’s not unheard of for an employee to spend between 15 and 20 minutes investigating a single issue, such as whether a client's usage records are accurate or not. When doing so requires accessing one system, gathering the information, and then using it to access another system (or more), it can be a lengthy process. The solution is to automate as many tasks in your workflow as possible, and stitch all of the information together with a workflow manager.

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Topics: Cost Savings, Workflow Automation