On May 29, 2025, the Denver metro area experienced a critical outage. Both 911 and non-emergency lines went dark for hours, leaving residents and authorities in limbo and prompting Douglas County Sheriff Darren Weekly to demand answers. While official investigations are underway, a deeper question looms: how would a modernized, resilient 911 infrastructure perform under similar stress?
The Denver case is not an isolated incident. These outages occur regularly across the US. At ATS, we believe this exact scenario highlights a vital industry opportunity: using AI and automation to secure emergency communications, even within legacy systems. Here’s how we can help:
- Real-time Monitoring & Predictive Diagnostics
Outages often stem from unseen system issues. Our automation can continuously monitor legacy call-handling systems, tracking uptime, traffic patterns, and error rates. When anomalies arise, AI-driven diagnostics trigger preemptive alerts.
Example: A slowdown or change in calling patterns could automatically initiate failover procedures, and redirection of traffic with appropriate notification NOC teams before a full outage occurs.
- Automated Failover & Routing
Even if the core telecom infrastructure fails, AI can manage the transition. We can implement automated workflows that detect faults instantly and trigger pre-scripted rerouting across redundant call centers or cloud-based systems. This ensures dispatchers remain reachable, even when primary systems falter.
- Robust Post-Incident Analytics
Post-outage, your response audit must be airtight. ATS Event Storage & Analytics Platform (ESAP) captures full logs, call volumes, failover activations, operator response times, and resolution timelines. These insights fuel root-cause analysis and ensure regulatory compliance with the latest FCC 911 orders.
The ATS Edge: AI + Real-World 911 Resilience
ATS brings together deep regulatory knowledge, telecom analytics, and AI automation. Unlike generic IT vendors, we tailor our 911 solutions for each carriers individual network environment.. Contact our team today for help.