Is Local Number Portability a Success?

Posted by Ken Babcock on May 25, 2017 11:20:27 AM

When the Federal Communications Commission (FCC) first mandated Local Number Portability (LNP) on June 27, 1996 in the 100 largest Metropolitan Statistical Areas by October 1, 1997 and elsewhere by December 31, 1998 as a spur to open up competition for customers among local service providers, I doubt that it had any idea how pervasive their requirement would become.

At the time of the initial FCC ruling on LNP, the concept of allowing a user to transfer his/her fixed-line telephone service from one service provider to another without changing the service’s ten digit telephone number was viewed as the end-of-the-world by Regional Bell Operating Company (RBOC) and Independent Local Exchange Carrier (ILEC) personnel.

Read More

Topics: Telecom Data Analytics, Regulatory, LNP

New ESAP Features Release Coming in June

Posted by Ryan Guthrie on May 5, 2017 11:51:52 AM

The most common issue we run into when beginning work with a new customer, whether they are a telecom or cable company, is gaining access to data records.  Call detail records (CDRs) and IP detail record (IPDRs) contain an enormous wealth of information that can be used to drive KPIs and analytics for almost any part of the business including operations, marketing, regulatory, revenue assurance, etc.  Unfortunately, we find that that majority of the time these data records are owned by a specific department and gaining access to them can take weeks, months, or in some cases even longer.  As a solutions provider, this can obviously be frustrating.  But when an internal group has the same issues accessing its own data, it can be downright debilitating and ultimately impact customer experience and revenue.

Read More

Topics: Telecom Data Analytics, Big Data, Broadband, ESAP, Cable, Machine Learning

Who Are Your Customers?

Posted by Ken Babcock on Apr 25, 2017 9:35:00 AM

The title is most likely one that would cause certain readers who happen to be service providers to experience a little negative reaction upon reading it.  However, the title is not meant to be anything more than a cause for some reflection in that there is considerable amount of information about customers that is not always utilized to expose traits and trends that could be harnessed to generate increased revenue as well as to promote customer loyalty in an environment of ever-growing competition.

Read More

Topics: Telecom Data Analytics, Marketing, Big Data

Nothing is Impossible with Cloud Computing

Posted by Ken Babcock on Apr 18, 2017 10:25:28 AM

The title is somewhat misleading in that I am sure there are many user tasks that go beyond the scope of Big Data and Cloud Computing to satisfy.  However, being a dinosaur-type with over fifty years of professional experience in the telecom environment, I am continually amazed by the capabilities and associated minimal costs with implementation of systems and processes that were only dreamed about when I started in the telecom business.

Read More

Topics: Telecom Data Analytics, Big Data, BigQuery, Cloud Computing

Our Trip with BigQuery

Posted by Peter Mueller on Jan 28, 2016 4:50:00 PM

If you’re reading this, you’re probably the kind of person who’s attended a Big Data conference, and maybe find yourself sitting in on those “How to scale to your first x million users”.  The problem is that in the real world, the problem isn’t so much scaling up from a prototype into production, but having enough horsepower to wrangle data in the conceptual phase, then scale down into a business application (then scale up again when customers want access to the raw data, but I’m getting ahead of myself.)  As an industry, we’ve relied too heavily on borrowed-terms from architecture because the analogy breaks down when you consider that an architect doesn’t usually have to build first.   Here, we’ll look at how  Google’s BigQuery helped us do just that.

Read More

Topics: Telecom Data Analytics, Big Data, BigQuery

The Power of Social Network Analytics in Telecom

Posted by Ryan Guthrie on Jan 6, 2016 2:03:00 PM

What does social network analytics mean in the telecom space?  Is it Twitter? Facebook? LinkedIn?  Maybe, but the real power of social network analytics lies in the data the telecom companies record and process every minute of every day; Voice and SMS records.  The social networks that exist within your subscriber base is incredible rich with information that can tell you anything from what movie they might want to watch next to who is getting ready to churn away to a competitor.

This information has been available for as long as telephones have been around.  But only in the past few years with the explosion of computer and cloud power has it been possible to truly aggregate the data and turn it into meaningful and actionable information.  Similarly, the idea of a social network has been around since the beginning of time.  People’s social networks include friends, family, and co-workers who can influence them and whom they can influence as well.  The strength of the connections can be measured by analyzing the data to identify those individuals within a social circle who have the power to influence others one way or another.

Read More

Topics: Telecom Data Analytics, Marketing, Social Network Analytics

A Big Data Starter Kit: How Small Carriers Get Started with Advanced Analytics

Posted by Ryan Guthrie on May 12, 2015 10:14:00 AM

Interview with Ryan Guthrie by Dan Baker, Black Swan Telecom Journal Up to now, most of the telecom big data action has been happening at the large carriers. TRI’s 2014 study of telecom analytics solutions estimated that merchant market currently at $1,990 million worldwide. As shown in the chart below, over 70% of the big data/analytics solutions are serving the large, giant carriers.

Read More

Topics: Telecom Data Analytics, Big Data, BigQuery

KTA-TTA Conference Presentation – Big Data Analytics for Rural ILECs

Posted by Peter Mueller on Oct 31, 2014 5:14:00 PM

ATS’ COO Peter Mueller was asked to present at the KTA-TTA Fall Conference on the topic of Big Data Analytics for Rural ILECs.  Peter covers topics ranging from how to get started with cloud storage to how carriers can user their data to increase revenue and improve service levels.  The presentation has been broken up into 6 sections.

Read More

Topics: Telecom Data Analytics, Big Data

Why Telcos Should Care About Big Data - Chalk Talk

Posted by Peter Mueller on Jan 22, 2014 2:04:00 PM

In this episode of ATS Chalk Talk, COO Peter Mueller looks at the technical and economic rationale for having telcos embrace the public cloud. A brief explanation of MapReduce and Amazon Web Services are presented from the vantage point of sifting through Call Detail Records (CDRs).

Read More

Topics: Telecom Data Analytics, MapReduce, Big Data, Rural Call Completion, Chalk Talk

Carrier Sit-Down: Carmen Mejia – Revenue Assurance Manager at Claro Dominican Republic

Posted by Ryan Guthrie on Nov 16, 2011 3:03:00 PM

Each quarter ATS will be sitting down with a revenue assurance, billing, or network expert from carriers around the world.  We’ll ask the questions and bring you the answers.  Would you like to submit a question for the next interview, or would you like to be the person we interview?  Email us at info@atso.com.

Read More

Topics: Telecom Data Analytics, Revenue Assurance, Claro Dominican Republic