The title is most likely one that would cause certain readers who happen to be service providers to experience a little negative reaction upon reading it. However, the title is not meant to be anything more than a cause for some reflection in that there is considerable amount of information about customers that is not always utilized to expose traits and trends that could be harnessed to generate increased revenue as well as to promote customer loyalty in an environment of ever-growing competition.
Topics: Telecom Data Analytics, Marketing, Big Data
The title is somewhat misleading in that I am sure there are many user tasks that go beyond the scope of Big Data and Cloud Computing to satisfy. However, being a dinosaur-type with over fifty years of professional experience in the telecom environment, I am continually amazed by the capabilities and associated minimal costs with implementation of systems and processes that were only dreamed about when I started in the telecom business.
Topics: Telecom Data Analytics, Big Data, BigQuery, Cloud Computing
Bill and Keep in the Interstate Access Arena Is Not a Free Ride
It is apparent that in the new world regime of Bill & Keep of interstate terminating switched access charges there are still many reasons why the Local Exchange Carriers (LECs) providing interstate terminating switched access must record, summarize and report calls and associated conversation Minutes of Use (MOU) of this type.
Topics: Big Data, Intercarrier Compensation, Bill & Keep
Topics: Usage Based Billing, Usage Meter Accuracy, Broadband, Shentel
Advanced Technologies and Services, Inc. is pleased to announce that Bennet Wong has been appointed Director of Sales. Mr. Wong will be responsible for expanding sales in North America and Internationally. He comes to the organization with a strong technical background and extensive experience in all facets of the communications industry.
Topics: ATS
Years ago, ‘all you can eat’ plans, the staple of internet service provider’s (ISP) high speed data billing, were great for attracting customers. But today the popularity of YouTube, Netflix, Hulu, and countless other video outlets have turned the tables on service profitability. Thus, in the U.S. cable internet market, all signs now point to the widespread adoption of usage based billing. The same kind of tiered, usage based billing plans that are now popular in cellular.
Topics: Usage Based Billing, Case Study, Usage Meter Accuracy, Broadband
If you’re reading this, you’re probably the kind of person who’s attended a Big Data conference, and maybe find yourself sitting in on those “How to scale to your first x million users”. The problem is that in the real world, the problem isn’t so much scaling up from a prototype into production, but having enough horsepower to wrangle data in the conceptual phase, then scale down into a business application (then scale up again when customers want access to the raw data, but I’m getting ahead of myself.) As an industry, we’ve relied too heavily on borrowed-terms from architecture because the analogy breaks down when you consider that an architect doesn’t usually have to build first. Here, we’ll look at how Google’s BigQuery helped us do just that.
Topics: Telecom Data Analytics, Big Data, BigQuery
What does social network analytics mean in the telecom space? Is it Twitter? Facebook? LinkedIn? Maybe, but the real power of social network analytics lies in the data the telecom companies record and process every minute of every day; Voice and SMS records. The social networks that exist within your subscriber base is incredible rich with information that can tell you anything from what movie they might want to watch next to who is getting ready to churn away to a competitor.
This information has been available for as long as telephones have been around. But only in the past few years with the explosion of computer and cloud power has it been possible to truly aggregate the data and turn it into meaningful and actionable information. Similarly, the idea of a social network has been around since the beginning of time. People’s social networks include friends, family, and co-workers who can influence them and whom they can influence as well. The strength of the connections can be measured by analyzing the data to identify those individuals within a social circle who have the power to influence others one way or another.
Topics: Telecom Data Analytics, Marketing, Social Network Analytics
A Big Data Starter Kit: How Small Carriers Get Started with Advanced Analytics
Interview with Ryan Guthrie by Dan Baker, Black Swan Telecom Journal Up to now, most of the telecom big data action has been happening at the large carriers. TRI’s 2014 study of telecom analytics solutions estimated that merchant market currently at $1,990 million worldwide. As shown in the chart below, over 70% of the big data/analytics solutions are serving the large, giant carriers.
Topics: Telecom Data Analytics, Big Data, BigQuery
Advanced Technologies & Services, Inc. (ATS), a leading provider of revenue assurance, network integrity, and data analytics solutions for communications providers, is celebrating its 20 Year Anniversary. Since 1995, ATS has worked with some of the largest and smallest telecommunication companies across North America including landline, mobility, and internet service providers. In 2001, ATS was named to the Inc. 500 list as one America’s fastest growing private companies. ATS got its start in telecom revenue assurance with its flagship tool, SimCall. SimCall has been used to validate the translations of more than 75% of all landline switches in North America. As technologies changed, ATS adapted and developed cutting edge solutions for the mobile and broadband markets. Today, ATS works with a mix of landline, mobile, and internet providers to deliver a unique blend of consulting and solutions for everything from network and revenue assurance, to big data analytics and regulatory support.
Topics: ATS