Is Local Number Portability a Success?

Posted by Ken Babcock on May 25, 2017 11:20:27 AM

When the Federal Communications Commission (FCC) first mandated Local Number Portability (LNP) on June 27, 1996 in the 100 largest Metropolitan Statistical Areas by October 1, 1997 and elsewhere by December 31, 1998 as a spur to open up competition for customers among local service providers, I doubt that it had any idea how pervasive their requirement would become.

At the time of the initial FCC ruling on LNP, the concept of allowing a user to transfer his/her fixed-line telephone service from one service provider to another without changing the service’s ten digit telephone number was viewed as the end-of-the-world by Regional Bell Operating Company (RBOC) and Independent Local Exchange Carrier (ILEC) personnel.

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Topics: Telecom Data Analytics, Regulatory, LNP

New ESAP Features Release Coming in June

Posted by Ryan Guthrie on May 5, 2017 11:51:52 AM

The most common issue we run into when beginning work with a new customer, whether they are a telecom or cable company, is gaining access to data records.  Call detail records (CDRs) and IP detail record (IPDRs) contain an enormous wealth of information that can be used to drive KPIs and analytics for almost any part of the business including operations, marketing, regulatory, revenue assurance, etc.  Unfortunately, we find that that majority of the time these data records are owned by a specific department and gaining access to them can take weeks, months, or in some cases even longer.  As a solutions provider, this can obviously be frustrating.  But when an internal group has the same issues accessing its own data, it can be downright debilitating and ultimately impact customer experience and revenue.

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Topics: Telecom Data Analytics, Big Data, Broadband, ESAP, Cable, Machine Learning

Who Are Your Customers?

Posted by Ken Babcock on Apr 25, 2017 9:35:00 AM

The title is most likely one that would cause certain readers who happen to be service providers to experience a little negative reaction upon reading it.  However, the title is not meant to be anything more than a cause for some reflection in that there is considerable amount of information about customers that is not always utilized to expose traits and trends that could be harnessed to generate increased revenue as well as to promote customer loyalty in an environment of ever-growing competition.

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Topics: Telecom Data Analytics, Marketing, Big Data

Nothing is Impossible with Cloud Computing

Posted by Ken Babcock on Apr 18, 2017 10:25:28 AM

The title is somewhat misleading in that I am sure there are many user tasks that go beyond the scope of Big Data and Cloud Computing to satisfy.  However, being a dinosaur-type with over fifty years of professional experience in the telecom environment, I am continually amazed by the capabilities and associated minimal costs with implementation of systems and processes that were only dreamed about when I started in the telecom business.

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Topics: Telecom Data Analytics, Big Data, BigQuery, Cloud Computing

Bill and Keep in the Interstate Access Arena Is Not a Free Ride

Posted by Ken Babcock on Mar 29, 2017 4:05:10 PM

It is apparent that in the new world regime of Bill & Keep of interstate terminating switched access charges there are still many reasons why the Local Exchange Carriers (LECs) providing interstate terminating switched access must record, summarize and report calls and associated conversation Minutes of Use (MOU) of this type.

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Topics: Big Data, Intercarrier Compensation, Bill & Keep

ATS Completes Analysis of Shentel DSL Usage Meter

Posted by Ryan Guthrie on Mar 8, 2017 9:27:14 AM
Shentel recently engaged ATS to perform an independent audit on the accuracy of the systems and procedures used to drive the usage meter for DSL subscribers. ATS deployed its stamper boxes to emulate Shentel DSL customers and generate internet data usage for one full billing cycle.  The data generated by the stamper boxes was then compared to the Shentel billing system to validate its accuracy.  The full report including details of the analysis and the results can be downloaded HERE.
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Topics: Usage Based Billing, Usage Meter Accuracy, Broadband, Shentel

ATS Hires Bennet Wong as Director of Sales

Posted by Ryan Guthrie on Feb 21, 2017 12:00:40 PM

Advanced Technologies and Services, Inc. is pleased to announce that Bennet Wong has been appointed Director of Sales. Mr. Wong will be responsible for expanding sales in North America and Internationally.  He comes to the organization with a strong technical background and extensive experience in all facets of the communications industry.

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Topics: ATS

Case Study: Usage Meter Accuracy

Posted by Ryan Guthrie on Feb 8, 2017 2:01:00 PM

Years ago, ‘all you can eat’ plans, the staple of internet service provider’s (ISP) high speed data billing, were great for attracting customers. But today the popularity of YouTube, Netflix, Hulu, and countless other video outlets have turned the tables on service profitability. Thus, in the U.S. cable internet market, all signs now point to the widespread adoption of usage based billing.  The same kind of tiered, usage based billing plans that are now popular in cellular.

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Topics: Usage Based Billing, Case Study, Usage Meter Accuracy, Broadband

Our Trip with BigQuery

Posted by Peter Mueller on Jan 28, 2016 4:50:00 PM

If you’re reading this, you’re probably the kind of person who’s attended a Big Data conference, and maybe find yourself sitting in on those “How to scale to your first x million users”.  The problem is that in the real world, the problem isn’t so much scaling up from a prototype into production, but having enough horsepower to wrangle data in the conceptual phase, then scale down into a business application (then scale up again when customers want access to the raw data, but I’m getting ahead of myself.)  As an industry, we’ve relied too heavily on borrowed-terms from architecture because the analogy breaks down when you consider that an architect doesn’t usually have to build first.   Here, we’ll look at how  Google’s BigQuery helped us do just that.

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Topics: Telecom Data Analytics, Big Data, BigQuery

The Power of Social Network Analytics in Telecom

Posted by Ryan Guthrie on Jan 6, 2016 2:03:00 PM

What does social network analytics mean in the telecom space?  Is it Twitter? Facebook? LinkedIn?  Maybe, but the real power of social network analytics lies in the data the telecom companies record and process every minute of every day; Voice and SMS records.  The social networks that exist within your subscriber base is incredible rich with information that can tell you anything from what movie they might want to watch next to who is getting ready to churn away to a competitor.

This information has been available for as long as telephones have been around.  But only in the past few years with the explosion of computer and cloud power has it been possible to truly aggregate the data and turn it into meaningful and actionable information.  Similarly, the idea of a social network has been around since the beginning of time.  People’s social networks include friends, family, and co-workers who can influence them and whom they can influence as well.  The strength of the connections can be measured by analyzing the data to identify those individuals within a social circle who have the power to influence others one way or another.

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Topics: Telecom Data Analytics, Marketing, Social Network Analytics